Contact Us | Lotto China

The team behind Lotto China are a knowledgeable bunch and they’re on hand to provide help should you need it. Whether you have a question about how to play Lotto China, what happens when you win, or anything else pertaining to the game or the website, please don’t hesitate to get in touch. You can find our contact details below.

Get in Touch

We aim to reply to all messages we receive and will get back to you as soon as possible. So that we can help you as quickly as we can please include as much information about your query as possible - we also welcome any feedback you have about Lotto China and this website.

By email

support@lotto-china.net

We aim to respond to all emails within 48 hours.

By Post

The Lottery Company Ltd
The Exchange
Station Parade
Harrogate
HG1 1TS
United Kingdom

Please note that we cannot process prize claims by email or by post. Please see below for information about claiming Lotto China prizes.

Lotto China Help

If you have a question about Lotto China, you may be able to find the answer below or on the FAQ page. If not, just get in touch with us via the details above and we’ll be happy to help.

I've won a Lotto China Prize

Most prizes will be credited to your online account shortly after the draw has taken place. Just log in to your account and the prize money should be reflected in your account balance. If you’re lucky enough to win the jackpot you may be contacted by an agent to begin the claims process and conduct the necessary validation checks. Go to the Claiming Your Prize page for further help on this subject.

I’ve won a raffle, sweepstake or competition

If you’ve received a notification that you’ve won a prize in a lottery you have not played, it is a scam. Don’t respond to the message and don’t disclose any personal information. If you have played Lotto China and you’re not sure if you’ve won the best thing to do is log into your online account and check the results yourself. Go to the Scams page for more information.

I’ve forgotten my password

If you’ve forgotten the password to your Lotto China account select the ‘Forgot My Password’ link when you’re prompted to enter your email address and password. You will then receive an email with instructions on how to reset your password.

Other Enquiry

If you’ve browsed our FAQ page and the options above and you still need help, please contact us via the email address shown on this page. One of our agents will get back to you as soon as possible.

Other Lotteries

Please note that Lotto China is not related to the China Sports Lottery or Welfare Lottery so if you have a query about either of those lotteries you can find the websites and contact details for both of them below.

Sports Lottery

Website: https://www.lottery.gov.cn/

Telephone: 95086 (Working hours - Monday-Sunday, 8:00-24:00)

Welfare Lottery

Website: http://www.cwl.gov.cn/

Address: No. 73 North Fourth Ring Road East, Chaoyang District, Beijing, 100101